BimaTri Project for HCPT Tri Telecom

Posted by Diposting oleh arvin wicaksono On 15.21

My Work Experience



Period                : February 2014 – November 2014
Position              : L2 Manage Service for Three Telecom

• Ensure that every complaint are handled in accordance to trouble ticket being raised, that clients would have been informed with progress status on each tickets until closed.

• Provide relevance and accurate system raw data to support the availability of client’s requirement reports but is not limited to performance report, capacity report, revenue report, transaction logs/report, etc.

• Provide assistance and support to deployment activity in conjunction to system changes or changes-related to incidents. That deployment activity shall meet the quality of deployment procedure in terms of plan, post deployment review and rollback action.
• Provide recommendation and positive inputs to product/service improvement by contributing technical opinions but is not limited to incident/problem management, capacity management, monitoring tools, security management, risk management, knowledge base system and service management.

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